Shipping policy
Thank you for visiting and shopping at https://lanternpressp.shop/. Please read the terms and conditions that apply to our Shipping Policy.
Processing Time
Orders are verified, quality-checked, and packaged within 1-3 business days after placement. High order volumes may lead to slight delays. In such cases, we will reach out to you via email or phone.
Shipping Times
Shipping time is the period from when your order leaves our fulfillment center to when it arrives at your destination.
- Standard Delivery: 7-15 business days
- Expedited Delivery: 3-7 business days
Total Estimated Delivery Time
The total estimated delivery time is the sum of the processing time and shipping time:
- For Standard Delivery: 8-18 working days (1-3 days for processing + 7-15 days for shipping).
- For Expedited Delivery: 4-10 working days (1-3 days for processing + 3-7 days for shipping).
*Please note all delivery time frames provided are estimates only once dispatched from our warehouse. Please also note all timeframes provided are from when your order is dispatched.
Refund Processing Time
If your order has not been shipped, the refund will be processed within 1-5 business days.
If the order has already been shipped, the refund will be processed after the returned item is received in our warehouse, which may take 7-14 days or longer.
If you have not received your refund within the expected timeframe, please contact us at [email protected] for assistance.
Taxes and Duties
Please note taxes and duties may be charged for international orders. All applicable customs and import duties and fees, taxes and any other charges are the responsibility of the customer, even if you refuse the shipment upon delivery. If your order does require these additional charges, they must be paid by you in order for your package to clear customs.
Customs authorities require by law that we state the value of your order directly on the package. Customs agents have the right to release or deny release of your package and, in rare cases, they may also delay delivery.
If you refuse to pay any additional fees, your package will be sent back to us and you will receive a store credit for the cost of your order minus any extra shipping charges and taxes incurred by us from the shipping company.
Shipping Rates & Delivery Estimates
Shipping is available to Australia, Canada, the United States, and Worldwide.
| Order Total | Standard Shipping | Expedited Shipping |
|---|---|---|
| $75 and above | Free | $20 |
| $0 - $74.99 | $10 | $20 |
Note: Delivery delays may occasionally occur due to unforeseen circumstances.
Shipment Confirmation & Order Tracking
Once your order ships, a Shipment Confirmation email with a tracking number will be sent to you. Tracking information becomes active within 24 hours.
Damages
Lanternpressp is not responsible for products damaged or lost during shipping. If your order arrives damaged, please contact the carrier directly to file a claim and keep all packaging materials.
CHANGES TO ORDERS
If you need to cancel your order, please contact us as soon as possible. We will do our best to intercept the shipment if the item has already been dispatched. You can reach us at [email protected].
SHIPPING DELAYS DURING SALE PERIODS & PUBLIC HOLIDAYS
Due to the huge response we receive during sale and promotional periods, there are times where we will be unable to ship your order the following business day. Please allow additional days for the processing of your order during these sale times, as well as any public holidays when our dispatch centre is closed.
Contact Us
If you have any questions regarding our Shipping Policy, please feel free to reach out:
- Email: [email protected]
- Phone Number: +1 (830) 491-7478
- Address: 202 Comal Ave, New Braunfels, TX 78130, US (not a return address)
Thank you for choosing Lanternpressp !